Coronavirus (COVID-19) Customer Information

Our Response to Coronavirus

Movie Figures remains open for business and we are currently still able to send in stock items and take pre-orders. 

Our staff and families are all fit and healthy and we are listening to Government advice and implementing their suggestions to ensure that we can work safely and with minimal risk.

As with many businesses, we are experiencing a drop in orders. If you can afford to buy from us, it's much appreciated during this time. If not, we completely understand.

We remain financially sound and have contingency planning in process to ensure that we can weather the uncertain times ahead. As you've probably read, the Government is providing various support for people and businesses who need it.

We believe it's critical to keep business going whilst we can, to try and keep our economy working. We continue to support our suppliers and companies that we deal with. Our staff are also supporting UK businesses by purchasing from online retailers and also volunteering spare time to help the NHS.

Naturally, we remain ready to act on any emergency measures the Government may impose. We will offer our staff and resources to support if that need becomes the national priority. 

Delivery Information

Whilst couriers are doing their best, delays are sometimes occurring. Please check each courier's website for their latest service info:

Parcelforce is our preferred next day courier. They are experiencing some collection and delivery delays. Typically a day delay in some cases. 

myHermes is one of our 2 - 5 day couriers. Their local parcel shop (where we typically transport parcels to) is closed and so we are not using this service at the moment.

CollectPlus is one of our 2 - 5 day couriers. Their local parcel shop is open and so this is our main choice for this service at the moment.

Royal Mail is used from some limited services. The depot remains open at present.

Transmission Concerns From Deliveries

We've reviewed the advice from numerous health organisations and the consensus is that handling parcels themselves pose little to no risk of contracting Coronavirus. 

Coronavirus is spread from droplets from the nose or mouth of someone who has it to other people. This is why social distancing is recommended. Couriers are implementing methods to limit the spread of infection. 

For more details see the World Health Organisation (WHO) Coronavirus page.

Pre-Order Information

Pre-orders can still be placed and we are placing these with distributors which remain open during the Coronavirus outbreak. Some distributors have closed temporarily. We will inform you if this affects a pre-order that you've placed.

Many existing pre-orders will likely delay for a period of time due to the shut-down in China where many collectibles are made. We are still awaiting further information on delays and will update ETAs accordingly as we get further information.

Useful Links Coronavirus Info. Lots of useful info about Coronavirus and support services.

Coronavirus UK Case Tracker (Desktop). Shows the number of UK cases and locations. This is the desktop version.

Coronavirus UK Case Tracker (Mobile). Shows the number of UK cases and locations. This is the mobile version.

NHS Volunteer Responders. If you're over 18, fit and well with no symptoms, you can volunteer to help the NHS in several ways.

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